Hotels.com asked me for a review of the Camino Real in Saltillo. I labored over it, because it had been formulating in my little brain all last Sunday when we finally made it home. After all that work, they said I’m limited to 1500 characters. Nyet! So I’m posting it here.
Great beds, great view, but bring your own food and a screwdriver.
I have such a love/hate relationship with this hotel. My husband and I have stayed here many times, going and coming between San Miguel de Allende and San Antonio, Texas. It is exactly half way on our journey, perfect to arrive around 4 in the afternoon, rest a while and then enjoy dinner. It is set up on a hill with mature trees, lovely grassy areas and spectacular views of the Sierra Madre. The staff is always welcoming and competent. (Well, this last time, we were sent to a room that was already occupied, but I’m married to Larry and forgive dyslexic tendencies.) The beds are wonderful, the rooms spacious, and every one we’ve ever stayed in has had either a private patio or some other amenity to recommend it. There is a double security gate, and circuitous roads leading to your particular bungalow. You feel like you’re going to be well taken care of. That’s what works.
What didn’t work on this last trip was the phone in the room, the clock radio (obviously broken, but set up on the nightstand like for decoration), the wardrobe doors which wouldn’t stay shut and we kept running into, the shower head which sprayed in a wide circle and was unadjustable so you had to stand over by the open door to the shower stall in order to get hit with the water, and the electric hairdryer that fell off the wall. There was one tissue left in the dispenser. We just kept laughing. It was like Fawlty Towers.
In times past (and we’ve been staying here off and on for ten years) there was an excellent steakhouse with a panoramic view of the Sierra Madre. That has closed. So we ate in the bar on the trips prior to this one. Going north this time, the desk manager said that the restaurant was open again, and was located up where they have always served breakfast. OK, we said. (once you’re installed there, it’s a pain to get in the car and go elsewhere for dinner.) Both meals were basically inedible. My salmon was still frozen cold in the middle, there was rice instead of the potato listed on the menu, and the “steamed vegetables” was a pile of mushy stuff that looked like it had come from the garbage disposal. Larry’s enchiladas had been microwaved and couldn’t be cut with a fork. We recounted our experience to friends in San Antonio. “Eat in the bar,” they counseled. “It’s great!” So we rebooked and stayed again going south. The bar was being used for a wedding reception. We snacked in the room. “How bad can breakfast be?” we wondered the next morning. We were hungry. The yogurt and granola were nice. Everything else was so salty as to be gag-inducing. I paid the bill, since we were checked out. With tip, 400 pesos. We shoulda gone to McDonalds.
I made one last trip to the ladies room, as Larry was waiting below with the car. The little guy mopping the floor motioned me into a stall. I finished, about the same time he did. No flush. No water at the sink either. The water was shut off. He looked at me and shrugged. I wonder if the only thing that works at this hotel is the staff!